Refund Policy for AutoContentPilot.com

20.10.2024

At AutoContentPilot.com, we strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be granted.

1. Refund Eligibility

Refunds will only be considered under the following circumstances:

• Technical Issues: If the product fails to perform as described due to a technical issue that cannot be resolved after contacting our support team.
• Non-Delivery of Product: If you do not receive the product due to system errors or delivery issues, please contact us immediately for assistance.
• Duplicate Payments: In cases where multiple payments were made for the same order by mistake, we will refund the duplicate charge.

2. Refund Requests

To request a refund, you must contact our support team at info@autocontentpilot.com within 14 days of the original purchase date. Please include the following details in your refund request:

• Your full name and email address
• The order ID and date of purchase
• A detailed description of the issue

Our team will review your request and may ask for additional information to verify the claim.

3. Non-Refundable Situations

Refunds will not be provided under the following conditions:

• Change of mind after purchase.
• Failure to use the product or misunderstanding of the product features.
• Issues related to compatibility unless the product is found to be technically faulty.
• Any purchases made outside of our website or Paddle’s platform.

4. Processing of Refunds

Refunds are processed through our authorized reseller, Paddle.com Market Ltd.. Once a refund is approved, Paddle will handle the transaction, and the refunded amount will be credited back to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

For more information about Paddle’s refund procedures, please visit Paddle’s Terms and Conditions.

5. Contact Us

If you have any questions regarding our Refund Policy or need assistance with a refund request, please reach out to us at info@autocontentpilot.com.